Refund policy

At Naia Health, we know that trying a new supplement is a leap of faith. That's why we back your first order with a 90-day money-back guarantee.

90-Day Money-Back Guarantee

If you are not satisfied with your first order, you may request a full refund of the product price within 90 days of your delivery date.

You do not need to return the product. You do not need to have unused product left. Even an empty bottle qualifies.

How to request a refund

Email [help@bioglowlabs.com] with:

Your order number
The name used to place the order

We will confirm receipt of your request within 2 business days. Approved refunds are issued within 5 business days of approval.

What the guarantee covers

The guarantee applies to your first order only.
Multi-bottle bundles are covered in full when the request is made within 90 days of delivery.
The refund covers the product price. Original shipping charges, if any, are not refundable.
Digital products, including The Gut Glow Guide, are not covered by this guarantee, as they are delivered immediately and cannot be returned.

Limits

One guarantee claim per customer or household. Claims are matched by name, email address, shipping address, and payment method.
Repeat orders placed after a guarantee claim has been made are not eligible.
We reserve the right to decline requests where we identify fraud, resale, or abuse of this policy.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or is not what you ordered, contact us at [help@bioglowlabs.com] within 30 days of delivery.

We may ask for a photograph to help us understand what happened. We will send a replacement or issue a full refund, including shipping, at no cost to you. This is separate from the 90-day guarantee and does not count as your one guarantee claim.

Lost or Undelivered Packages

If tracking shows your order as delivered but you have not received it, contact us within 30 days of the delivery date and we will work with you to resolve it.

If your order has not moved in transit for more than 14 days, contact us and we will reship or refund.

Order Changes and Cancellations

We aim to ship quickly, so the window to change an order is short. Email us as soon as possible after ordering and we will make the change if the order has not yet been processed by our fulfillment center. Once an order has shipped, it falls under the guarantee above.

Refund Processing

Approved refunds are issued to the original payment method used for the purchase. Depending on your bank or card issuer, funds may take 5 to 10 business days to appear on your statement.

If your original payment method is no longer active, contact us and we will arrange an alternative.

Before You Request a Refund

Digestive support builds with consistency. If you have been taking Naia for less than 30 days, we would genuinely like to hear from you before you request a refund. Sometimes a small adjustment to timing or dosage makes the difference, and we would rather help you get results than process a return. Either way, your 90 days are yours and the guarantee stands.