Shipping policy
At BioGlow Labs, we work to process and deliver your order as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–3 business days after the order is placed.
Orders placed on weekends or holidays may begin processing on the next available business day.
Once your order has been shipped, you will receive tracking information by email when tracking is available.
Estimated Delivery Times
Estimated delivery times may vary depending on your location, shipping method, carrier, and other circumstances outside our control.
As a general estimate:
- Domestic Orders: 2–5 business days after processing
- International Orders: 5–17 business days after processing
These are estimates only and are not guaranteed delivery dates.
Shipping Delays
BioGlow Labs is not responsible for delays caused by shipping carriers, customs processing, weather, natural events, incorrect or incomplete addresses, or other circumstances beyond our reasonable control.
If your order appears to be delayed, please contact us at help.bioglowlabs@gmail.com, and we will do our best to assist you.
Shipping Costs
Shipping costs, if applicable, are calculated at checkout based on your delivery address and the shipping method selected.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice that you entered an incorrect shipping address, please contact us as soon as possible at help.bioglowlabs@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us at help.bioglowlabs@gmail.com with your order details. We will review the situation and work with you to determine the appropriate next steps.